SDX WARRANTY GUIDE

Congratulations on purchasing your SDX, Solution Dyed Nylon carpet from Allied Floor Coverings!

GENERAL GUARANTEE CONDITIONS

Carpets must be properly installed over new underlay in accordance with the Australian and New Zealand standard AS/NZS – 2455 and maintained adequately as per recommendations in the “cleaning and maintenance guide”.

All guarantees are extended to the original purchaser and are not transferable.

All guarantees are solely for domestic indoor use of the carpet in accordance with the recommendations made on the rating

The warranties do not cover ;

  • Any problems caused by improper installation.
  • Carpets installed in any non – residential and non – owner occupied premises.
  • Carpet laid on stairs.
  • Carpet that has been treated with any additional chemicals post installation.
  • Any carpet inadequately maintained and cared for.
  • Damage caused by accidents, abuse or abnormal wear such as tears, burns, pulls, cuts or from house – hold pets.
  • Damage caused by castor chairs.
  • Permanent pile reversal.

15 & 20 Year Abrasive Wear Warranty for Residential Use

Allied Floorcoverings warrants this carpet against pile weight loss by abrasive wear of more than 20% during a period of 15/20 (which ever year warranty applicable) years from date of delivery, provided it is used in accordance with the manufacturers rating.

This warranty covers abrasive wear of the surface pile only and does not cover carpet backings.

Abrasive wear means fibre loss from the carpet from normal abrasion, not from crushing or flattening of the carpet pile in any area, or from staining, soiling, fading or other changes in carpet appearance.

Matting (the loss of twist in one pile becoming entangled in another pile), crushing (being the non – restorable
loss of pile thickness due to foot traffic, a castor wheel or pressure of furniture) or any other change in appearance retention do not constitute abrasive wear and are excluded from this guarantee.

To make a claim you must notify your place of purchase and must be able to provide proof of purchase. If upon inspection and testing, Allied Floorcoverings are satisfied that the carpet was correctly installed to Australian standards and maintained and that the surface pile has abrasively worn more than 20% in 15/20 years (which ever warranty applicable), the affected area will be replaced, inclusive of installation.

This will only apply to new carpet of the same or comparable quality.

15 Year Limited Stain Resistance for Residential Use

Allied Floorcoverings warrants that the surface pile of Carpet will resist most household stains for 15 years from date of delivery when properly installed indoors to Australian standards.

As mentioned in our “Cleaning and Maintenance guide” there is no such thing as a stain proof carpet, there are only carpets with excellent stain resistance qualities.

This warranty specifically excludes :

  • All non- food and non – beverage substances, • General soiling,
  • Acne medication,
  • Plant food,
  • Vomit, urine, faeces,
  • Appearance change due to pile distortion,
  • Exposure to substances or contaminants which degrade or destroy nylon or the colour of the yarn, (e.g. drain cleaners, nail polish remover),
  • Very hot liquids,
  • Food and beverages containing strong dyes (e.g. mustard, curry, coffee & tea)
  • Staining that becomes permanent due to the failure to carry out care and stain removal procedures
    as recommended.

Before making a claim under this warranty, you must have attempted to remove the stain by using the recommended cleaning procedures. If the stain removal is not successful you must have the affected area of your carpet professionally steam cleaned.

WARRANTIES (WEAR & STAIN) DEPRECIATION TABLE

If any part of your carpet fails to perform (abrasive wear or limited stain), Allied will offer an allowance

or arrange a credit equal to the cost of the carpet material only, in the affected area.

This credit applies only to a new carpet of the same or comparable quality manufactured by Allied, depreciated as set out below. This warranty is subject to inspection and evaluation.

10 YEAR COMMERCIAL WEAR WARRANTY

  • 1YR

    100%
  • 2 YRS

    100%
  • 3 YRS

    80%
  • 4 YRS

    70%
  • 5 YRS

    60%
  • 6 YRS

    50%
  • 7 YRS

    40%
  • 8 YRS

    30%
  • 9 YRS

    20%
  • 10 YRS

    10%

10 YEAR RESIDENTIAL WEAR &
15 YEAR LIMITED STAIN WARRANTY

  • 1 - 3 YRS

    100%
  • 3-5 YRS

    70%
  • 5-8 YRS

    50%
  • 8-10 YRS

    40%
  • 10-12 YRS

    30%
  • 12-15 YRS

    10%

20 YEAR RESIDENTIAL WEAR &
15 YEAR LIMITED STAIN WARRANTY

  • 1 - 4 YRS

    100%
  • 4-6 YRS

    80%
  • 6-8 YRS

    70%
  • 8-10 YRS

    60%
  • 10-12 YRS

    50%
  • 12-15 YRS

    30%
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