Carpets must be properly installed over new underlay in accordance with the Australian and New Zealand standard AS/NZS – 2455 and maintained adequately as per recommendations in the “cleaning and maintenance guide”.
All guarantees are extended to the original purchaser and are not transferable.
All guarantees are solely for domestic indoor use of the carpet in accordance with the recommendations made on the rating
The warranties do not cover ;
Allied Floorcoverings warrants this carpet against pile weight loss by abrasive wear of more than 20% during a period of 15/20 (which ever year warranty applicable) years from date of delivery, provided it is used in accordance with the manufacturers rating.
This warranty covers abrasive wear of the surface pile only and does not cover carpet backings.
Abrasive wear means fibre loss from the carpet from normal abrasion, not from crushing or flattening of the carpet pile in any area, or from staining, soiling, fading or other changes in carpet appearance.
Matting (the loss of twist in one pile becoming entangled in another pile), crushing (being the non – restorable
loss of pile thickness due to foot traffic, a castor wheel or pressure of furniture) or any other change in appearance retention do not constitute abrasive wear and are excluded from this guarantee.
To make a claim you must notify your place of purchase and must be able to provide proof of purchase. If upon inspection and testing, Allied Floorcoverings are satisfied that the carpet was correctly installed to Australian standards and maintained and that the surface pile has abrasively worn more than 20% in 15/20 years (which ever warranty applicable), the affected area will be replaced, inclusive of installation.
This will only apply to new carpet of the same or comparable quality.
Allied Floorcoverings warrants that the surface pile of Carpet will resist most household stains for 15 years from date of delivery when properly installed indoors to Australian standards.
As mentioned in our “Cleaning and Maintenance guide” there is no such thing as a stain proof carpet, there are only carpets with excellent stain resistance qualities.
This warranty specifically excludes :
Before making a claim under this warranty, you must have attempted to remove the stain by using the recommended cleaning procedures. If the stain removal is not successful you must have the affected area of your carpet professionally steam cleaned.
If any part of your carpet fails to perform (abrasive wear or limited stain), Allied will offer an allowance
or arrange a credit equal to the cost of the carpet material only, in the affected area.
This credit applies only to a new carpet of the same or comparable quality manufactured by Allied, depreciated as set out below. This warranty is subject to inspection and evaluation.
10 YEAR COMMERCIAL WEAR WARRANTY
10 YEAR RESIDENTIAL WEAR &
15 YEAR LIMITED STAIN WARRANTY
20 YEAR RESIDENTIAL WEAR &
15 YEAR LIMITED STAIN WARRANTY
In order to maintain and protect coverage of the applicable wear and stain warranty, the owner must ;